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FOOT-STEPS DIRECT LIMITED – RETURNS POLICY
We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.
If you are unhappy with your purchase for any reason, please return it to us unused and with all original contents intact and we will give you a full refund or exchange, subject to the goods not having been damaged through customer misuse. Any item returned damaged where the damage is deemed to have arisen as a result of either misuse or failure on the part of the customer to use the item in accordance with manufacturer's instructions will not be refunded. Please note Foot-Steps Direct Limited does not offer a free returns service.
If you are unhappy with your purchase for any reason, please return it to us unused and with all original contents intact and we will give you a full refund or exchange, subject to the goods not having been damaged through customer misuse. Any item returned damaged where the damage is deemed to have arisen as a result of either misuse or failure on the part of the customer to use the item in accordance with manufacturer's instructions will not be refunded. Please note Foot-Steps Direct Limited does not offer a free returns service.
Please complete the Returns form (see "Return Request Form" below) and either forward this to us at sales@foot-steps.uk.com or, alternatively, include it with the item being returned. This will greatly assist us and speed up processing. If you request a refund then the amount paid will go back on to your original payment card. If you request an exchange, please indicate which size you require or, alternatively, if you are choosing a different item, please advise the product code and size required. Please note if the exchange item is cheaper in price then we will automatically refund the difference; however if the item is more expensive then we will contact you for payment authorization. We may charge additional postage for any exchange items being sent out to you.
Please note that should an item be received without an accompanying completed Returns form being sent or enclosed, or packaged in a way that has resulted in damage to the product, a processing charge of no less than 50% of the original item value (before any discount given) may be applied to any refund or exchange granted.
Please note that should an item be received without an accompanying completed Returns form being sent or enclosed, or packaged in a way that has resulted in damage to the product, a processing charge of no less than 50% of the original item value (before any discount given) may be applied to any refund or exchange granted.
Foot-Steps Direct Limited does not have a free collection service for returns; therefore take your parcel to the Post Office and request return using a recorded delivery service, ensuring you opt for the extra compensation should the contents of your parcel exceeds the value of £36. This will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Foot-Steps Direct Limited cannot be held responsible for any returns parcel lost in the post. Your statutory rights are not affected.
Faulty Merrell and Hunter footwear
Please note: If you wish to return a pair of faulty Merrell shoes or Hunter wellingtons, please contact us before you return the item as these items have a specific returns procedure.
Please note: If you wish to return a pair of faulty Merrell shoes or Hunter wellingtons, please contact us before you return the item as these items have a specific returns procedure.
Return of GPS items/mobile 'phones
Please note that we cannot accept the return of any GPS item or mobile 'phone should the item have been registered for individual use. Only items returned unregistered and in their demonstration mode will be refundable, subject to the item being returned in good order via the process described above. This does not apply to those items supplied faulty or incorrectly delivered.
The Returns address is:
Foot-Steps Direct Limited
Unit 8
Shap Road Ind Estate
Kendal
Cumbria
LA9 6NZ
Foot-Steps Direct Limited
Unit 8
Shap Road Ind Estate
Kendal
Cumbria
LA9 6NZ
FOOT-STEPS DIRECT LIMITED – DELIVERY AND POSTAGE
Delivery is within 10 working days after placing your order (not including weekends) UK mainland only. Please allow 7 working days before contacting us. If you do not live within the UK mainland please allow an additional 7 working days for delivery.
You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left giving details of how to arrange alternative delivery instructions if necessary. If you do not collect the parcel in the allotted time from the transport company and it is returned to Foot-Steps Direct Ltd you will incur an additional postage charge to have the item re-delivered.
If for any reason you have a query regarding the delivery of your order, please call us on 01539 728004 or email sales@foot-steps.uk.com Please remember to include your Order Number, your full name and postcode when corresponding by email.